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Window is completely white (blank) (powertoys) #6756

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Eschguy opened this issue Dec 27, 2023 · 17 comments
Open

Window is completely white (blank) (powertoys) #6756

Eschguy opened this issue Dec 27, 2023 · 17 comments
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bug Something isn't working duplicate This issue or pull request already exists

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@Eschguy
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Eschguy commented Dec 27, 2023

Bug Description

Opening up RustDesk, the window is completely white. Sometimes restarting allows the main window to open normally, but trying to remote into an endpoint results in a white desk.

How to Reproduce

Trying to load an installed version or running the .exe fresh.

Expected Behavior

Window is visible, usable, and remote session windows are visible and interactable.

Operating system(s) on local side and remote side

Windows 10 -> Windows 10/11

RustDesk Version(s) on local side and remote side

1.2.3

Screenshots

image

Additional Context

No response

@Eschguy Eschguy added the bug Something isn't working label Dec 27, 2023
@rustdesk rustdesk added the duplicate This issue or pull request already exists label Dec 28, 2023
@ugenehan
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ugenehan commented Jan 4, 2024

Per the recommendations in those threads, I tried the sciter version and it doesn't seem to be doing it. Will use it going forward until a fix is found for the flutter version

me too,also with sciter version.
image

@JSoko
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JSoko commented Jan 4, 2024

Hello, I noticed this white window in connection with Windows Powertoys. The workaround is to start Rustdesk and then Powertoys

@ugenehan
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ugenehan commented Jan 4, 2024

Powertoys

There is no Powertoys on my system.

@ugenehan
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ugenehan commented Jan 5, 2024

Did you install it remotely?

你是远程安装的吧

This is my reason.

@SkysCrystal
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SkysCrystal commented Jan 10, 2024

Installed remotely. On Windows 7.
Rustdesk version 1.2.3 / 1.2.4 are blank:
2024-01-09_173525
Can not be installed with rustdesk-xxx.exe --silent-install.

Rustdesk version 1.1.8 execute properly, but can not be conneted with Rustdesk version 1.2.3.
2024-01-09_173913

@rustdesk
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rustdesk commented Jan 10, 2024

Rustdesk version 1.1.8 execute properly, but can not be conneted with Rustdesk version 1.2.3.

You can try out the Sctier x86 version of 1.2.3 / 1.2.4, this version uses the same tech stack as 1.1.8.
rustdesk-1.2.4-x86-sciter.exe

flutter/flutter#136249

@SkysCrystal
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Rustdesk version 1.1.8 execute properly, but can not be conneted with Rustdesk version 1.2.3.

You can try out the Sctier x86 version of 1.2.3 / 1.2.4, this version uses the same tech stack as 1.1.8. rustdesk-1.2.4-x86-sciter.exe

Thank you! Problem is solved.

@danielmarschall
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I have the same problem with 1.2.4 nightly.
I had a connection to another PC and minimized the window in the taskbar.
Then I closed the connection by clicking "X" in the Aero Peek taskbar.

@domy86
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domy86 commented Jan 30, 2024

I have excluded rustdesk.exe in PowerToys FancyZones, restarted RustDesk service and works fine so far!

Windows 11 to Windows 10 connection, RustDesk 1.2.2 on both ends.

@vkonstad
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vkonstad commented Feb 20, 2024

I have excluded rustdesk.exe in PowerToys FancyZones, restarted RustDesk service and works fine so far!

Windows 11 to Windows 10 connection, RustDesk 1.2.2 on both ends.

Thank you thank you thank you. That worked for me too!!

** EDIT: More specifically, the problem for me is the selection "Move newly created windows to their last known zone". Once disabled, now i can remove the exclusion of rustdesk.exe and the tool now works.

@domy86
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domy86 commented Feb 20, 2024

@vkonstad, exactly, figured that out later after I've experienced some issues with pop-up windows inside MS Office.

@Eschguy, how is going on your side?

@Eschguy
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Eschguy commented Feb 20, 2024

Disabling that setting in Fancy Zones seems to have fixed the issue for me as well!

@Godor
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Godor commented Apr 9, 2024

所有的版本都有这个情况,我现在有一台电脑,下载了所有版本,打开都是白屏。实际页面是加载了的。由于无法重现,我电脑是常年开机的,可以给你远程协助,你检测一下。@rustdesk

@21pages
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21pages commented Apr 9, 2024

@Godor Please contact me with cGFnZXMyMUAxNjMuY29t, base64

@21pages
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21pages commented Apr 11, 2024

@Godor reported that the computer, which has no monitor and is not shut down for a long time, experienced issues with both Sciter and Flutter. However, the issue was resolved later, possibly due to the insertion of a monitor. The problem could not be reproduced by plugging and unplugging the monitor. Another related issue is that when the main window is present, disabling and enabling the driver causes the window to become transparent. This is a known issue in Flutter, flutter/flutter#124194 (comment).

Repository owner deleted a comment from Eschguy Apr 20, 2024
Repository owner deleted a comment from Morzorz Apr 20, 2024
@sesu-tech
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sesu-tech commented May 30, 2024

Hello, I noticed this white window in connection with Windows Powertoys. The workaround is to start Rustdesk and then Powertoys

Same issue here, stopping PowerToys fixed it for me as well!

It only does this white screen when I'm on my laptop screen; if I connect to my secondary monitor, it opens fine there 100% of the time.

@rustdesk rustdesk pinned this issue May 30, 2024
@rustdesk rustdesk changed the title Window is completely white (blank) Window is completely white (blank) (powertoy)) May 30, 2024
@rustdesk rustdesk changed the title Window is completely white (blank) (powertoy)) Window is completely white (blank) (powertoy) May 30, 2024
@rustdesk rustdesk changed the title Window is completely white (blank) (powertoy) Window is completely white (blank) (powertoys) May 30, 2024
@AwakeningLightning
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Same issue with Visual Studio, screen is blank on remote windows, I'm accessing from Linux

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